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Refound
We have a 7-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, The satisfaction of our customers is of utmost importance to us, however, we reserve the right to reject carpets that are misused, stained, or damaged in any way and form while in customers' possession.
To start a return, you can contact us at nasser@nassernishaburi.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nasser@nassernishaburi.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We offer 30 days to exchange the rug for the same value. The exchange of the rug is possible only once.
This is a privilege that applies to customers who reside in Singapore. Such customers are welcome to bring the carpets that are purchased online or otherwise from us to our showroom and select a different carpet of their liking. The rug subject to such exchange must be of the same value or higher in case of which the balance would be paid by the customer.
The rug/s that is/are brought in for exchange must be in original or close to original condition. We reserve the right to determine if the rug meets this condition. If otherwise, we could offer to deduct an expense to wash and restore the rug to the original condition. Such a charge will be deducted from the original value. We reserve the right to reject this option if the carpet/s is/are misused, stained, or damaged in any way and form while in customers' possession.
IMPORTANT NOTICE: THE EXCHANGE PERIOD FOR MACHINE MADE RUGS IS 7 DAYS ONLY WITHIN WHICH THE RUG/S MUST BE RETURNED FOR REFUND OR EXCHANGE.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Size:
measurement of each rug is indicated in the description. Such numbers are in centimeters. They are approximate and could vary slightly. If the precise accuracy of measurement is crucial, please contact us to provide.
Colors:
We do our best to capture true colors however, they could appear differently according to lighting, monitors, lenses, and etcetera.
Currency:
The offered prices are in Singapore Dollars. You may make payments by major credit cards or PayPal.
Size:
measurement of each rug is indicated in the description. Such numbers are in centimeters. They are approximate and could vary slightly. If the precise accuracy of measurement is crucial, please contact us to provide.
Colors:
We do our best to capture true colors however, they could appear differently according to lighting, monitors, lenses, and etcetera.
Currency:
The offered prices are in Singapore Dollars. You may make payments by major credit cards or PayPal.